Do you offer custom regalia or personalised items?
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Indeed we do. We are proud to offer bespoke Masonic regalia, crafted to reflect the dignity of your rank and the traditions of your Lodge. Whether you require specific embroidery, colours, sizing, or unique design elements, we invite you to contact us directly at sales@victoriaregalia.com to discuss your requirements.
How long does it take to manufacture regalia?
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We are currently operating on a 4–6 weeks lead time for most made-to-order items. While some items are held in stock and ready for immediate dispatch, the majority of our regalia is crafted to order to ensure it meets the highest standards.
How do I determine the correct size for my regalia?
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Choosing the correct size ensures your regalia is worn with the respect it deserves. For most items, a general size guide is available; however, we encourage Brethren to email sales@victoriaregalia.com with measurements or questions for personal guidance.
Do you offer order updates?
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Yes. For any queries regarding your order status, please email us at sales@victoriaregalia.com and we will respond accordingly.
What are your shipping options?
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Within the UK, we offer:
• Royal Mail Standard
• Royal Mail Tracked 24
• Royal Mail Special Delivery
• DHL Express
International shipping options are also available at checkout, calculated according to destination and delivery preference.
What are your delivery charges?
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Delivery costs are calculated at checkout based on your location and the size of your order. We aim to offer transparent and fair rates for both domestic and international customers.
Can I change my delivery address after placing an order?
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If you need to amend your delivery address, please email us promptly at sales@victoriaregalia.com if your order has not yet been dispatched, we will do our best to update the details.
What is your returns and exchanges policy?
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We accept returns of unused, standard items within 14 days of receipt. If you wish to make a return, please email sales@victoriaregalia.com in advance. Regrettably, custom-made or personalised items cannot be returned unless faulty.
Is my payment information secure?
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Yes. We employ encrypted, secure payment platforms that comply with high standards of data protection and online security.
Which payment methods do you accept?
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We accept all major credit and debit cards, as well as secure payments via PayPal. All transactions are processed through secure gateways to ensure your information is protected.
Do you provide discounts for Lodges or group orders?
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Yes. We are pleased to offer tailored quotations for Lodge or bulk orders. Please contact sales@victoriaregalia.com with your requirements and we will be happy to assist.
Do you purchase old or used regalia?
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No, we do not purchase second-hand regalia. However, this presents an excellent opportunity to invest in new regalia and respectfully pass the old on within your family or Lodge. If the item is inherited, we recommend contacting the Lodge it originally belonged to for further guidance.
Can you restore or repair regalia?
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We may be able to assist with repairs or restoration, depending on the item’s condition. Please email a photo and description to sales@victoriaregalia.com, or bring the item to our Edinburgh store. We will assess and quote accordingly. Please note, we cannot provide costs without first reviewing the item.
Do you supply regalia for appendant orders or other Masonic bodies?
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Yes. We supply regalia for a wide range of appendant orders including the Royal Arch, Knights Templar, Mark Master Masons, Rose Croix and others. If you are seeking something specific, please contact us.
Are you recognised by Masonic bodies?
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Victoria Regalia has proudly served the Craft for over 30 years, and our regalia is recognised and respected by Masonic bodies both in the United Kingdom and internationally. If you are unsure of specific requirements, we will be happy to advise
How should I care for and store my regalia?
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We recommend storing your regalia in a dry, cool environment—preferably in a garment bag or protective case. Avoid exposure to direct sunlight or dampness. If you require guidance on care for a specific item, please contact us.
Our selection of cases can be found here : https://www.victoriaregalia.com/en/miscellaneous-freemasons-1/case
